Concord, MA, February 22, 2025 –Deaconess Abundant Life Services (DALS), a not-for-profit, clinician-led home care agency, received four distinguished 2025 Best of Home Care awards from Activated Insights: Leader in Experience, Leader in Training, Provider of Choice, and Employer of Choice. The Leader in Experience Award is the highest recognition awarded by Activated Insights and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, DALS is now recognized among the top 10% of home care providers participating in the nationwide Activated Insights Experience Management program.
This accomplishment demonstrates DALS’s long-term dedication to excellent care and quality improvement. Using feedback from clients and employees, as well as quality benchmarks from Activated Insights, the DALS management team set goals to reach the highest level of Experience possible.
In addition, receiving awards for Leader in Training, Provider of Choice, and Employer of Choice required DALS to achieve a high level of staff participation in continuing education, maintain an average client Overall Satisfaction score of 8.9 or higher, and maintain an average caregiver Overall Satisfaction score of 8.75 or higher.
DALS Director, Tori Taylor, notes: “Deaconess Abundant Life Services is honored to collaborate with Activated Insights, leveraging their exceptional training and engagement platforms. Receiving these four prestigious awards is a testament to our unwavering commitment to excellence, both in the care we provide to our clients and in the support we offer to our dedicated caregivers.
About Deaconess Abundant Life Services
Deaconess Abundant Life Services is a not-for-profit home care agency dedicated to providing high-quality, personalized care to seniors in their own homes. With a focus on enhancing quality of life, DALS offers a variety of services tailored to the needs of its clients and is committed to supporting its caregivers through continuous education and training. Learn more at deaconessservices.org.
About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention, and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based care, senior living, to post-acute care. For more information, visit: https://activatedinsights.com/.
